Regional and Online Accreditation and Consumer Information
Springfield College is accredited by the New England Commission of Higher Education.
Inquiries regarding the accreditation status by the New England Association should be directed to the College, or individuals may also contact the New England Commission of Higher Education (NECHE), 3 Burlington Woods Drive, Suite 100, Burlington, MA 01803-4514
Tel: (781) 425-7785, Email: firstname.lastname@example.org.
Notice to Online Students: Filing a complaint to the State Authorization Reciprocity Agreement (SARA)
Springfield College has been approved to participate in the National Council for State Authorization Reciprocity Agreements, which establishes comparable national standards for interstate offering of postsecondary distance-education courses and programs. The Massachusetts Department of Higher Education (DHE) functions as the SARA administrative entity for Massachusetts. The DHE reviews and evaluates student complaints regarding online learning programs offered by Massachusetts-based institutions that are members of SARA.
For any questions or concerns about online learning at Springfield College, please contact the Office of Regional, Online, and Continuing Education at email@example.com or (413) 748-3985.
If a student has not been able to find a resolution to a complaint after following the College’s student internal complaint process (Academic Grievance Policy; Student Academic Grievance Form) outlined in the Springfield College Catalog, and all administrative remedies have been exhausted, the student has the right to submit a SARA Complaint to the accrediting organizations listed below. Please note that complaints about student grades and student conduct violations are expressly excluded from SARA review.
New England Commission of Higher Education (formerly NEASC) (781) 425-7714 https://cihe.neasc.org/information-public/comments-and-complaints
Massachusetts residents enrolled in an online program who wish to file a complaint should use the Department of Higher Education’s general consumer complaint form as well.
Springfield College is approved to offer its Regional and Online programs in the following states:
California, Department of Consumer Affairs, Bureau for Private Postsecondary Education, 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, Tel: (888) 370-7589
Delaware, Department of Education, The Townsend Building, P.O.Box 1402, Dover, DE 19903-1402. Tel: (302) 739-4601.
Florida: Department of Education, Commission for Independent Education, 325 W. Gaines St., Suite 1414, Tallahassee, FL 32399-0400. Tel: (850) 245-3200; (888) 224-6684.
- Grievance policy: Students who have unresolved conflict with the School should contact the Commission for Independent Education, 325 W. Gaines St., Suite 1414, Tallahassee, FL 32399-0400. Tel: (850) 245-3200; (888) 224-6684.
- Legal control: The College is a Massachusetts not for profit corporation organized in 1891 and registered in Florida as Springfield College, Inc., a not for profit corporation and doing business in Florida under the name of Springfield College.
Massachusetts, The Massachusetts Board of Higher Education, One Ashburton Place, Room 1401, Boston, MA 02108-1696. Tel: (617) 727-7785.
South Carolina, South Carolina Commission on Higher Education, 1333 Main Street, Suite 200, Columbia, SC 29201. Tel: 803-737-2260. Students who have complaints that cannot be resolved at the school level may contact the Non-public Institution Licensing of the Commission. All complaints must be submitted in writing on forms available at the campus.
Texas, Texas Higher Education Coordinating Board, P.O. Box 12788, Austin, TX 78711-2788. Tel: (512) 427-6101.
- Student Complaint Policy: Students who have complaints against the School should contact the Texas Higher Education Coordinating Board. Information regarding forms and descriptions of the complaint procedure as found at http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-O3D4-9CCE-40FA9F46F2CD3C9D. The web address for the rules governing student complaints, Title 19 of the Texas Administrative Code, Sections 1.110-1.120, is http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y.
Vermont, Vermont Department of Education, 120 State Street, Montpelier, VT 05620-2501. Tel: (802) 828-5139
Wisconsin, Educational Approval Board, P.O.Box 8696, Madison, WI 53708-8696. Tel: (608) 266-1996.
Licensure indicates that minimum standards have been met; it is not an endorsement or guarantee of quality.
For any questions or concerns about regional campus learning at Springfield College, please contact the Office of Regional, Online, and Continuing Education at firstname.lastname@example.org or (413) 748-3985.